bdb9 Privacy Policy
This document provides a full description of how your personal information is collected, used, and kept secure on the bdb9 platform.
This Privacy Policy ("Policy") applies on behalf of the bdb9 platform ("we", "our", "site"). When you open an account on bdb9, use our services, or contact us, you are considered to have agreed to the terms of this Policy.
We give the highest priority to protecting your personal information. Please read this document carefully. If you have any questions, contact our support team.
Information We Collect
While you use the bdb9 platform, we may collect the following types of information:
1.1 Information You Provide Directly
When you register on our platform, log in, or contact us, you provide the following information to us directly:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details for identity verification
- Payment information (such as bKash, Nagad, Rocket, Upay account numbers)
- Transaction details related to deposits and withdrawals
1.2 Automatically Collected Information
When you visit our site, the following information may be collected automatically:
- IP address and device identification details
- Browser and operating system type
- Your activity on the platform and gaming history
- Date and time of login and logout
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
bdb9 uses the collected information for the following purposes:
2.1 Account Management and Identity Verification
We use your information to complete account registration, login, password recovery, and identity verification processes. This ensures that only genuine and eligible users can use the platform.
2.2 Transaction Processing
Payment information is used to securely process deposits, withdrawals, bonus payments, and other financial transactions. For transactions via bKash, Nagad, Rocket, and Upay, necessary information may be shared with the relevant service providers.
2.3 Security and Fraud Prevention
We analyse technical information to ensure account security, prevent unauthorised access, and detect any suspicious activity.
2.4 Customer Service
Your contact information is used to resolve your issues, answer questions, and ensure round-the-clock support. Our 24/7 live chat support team is always there for you.
2.5 Responsible Gaming
Your gaming behaviour is monitored so that tendencies toward excessive play or problematic behaviour can be identified at an early stage and assistance can be provided if needed.
Information Sharing Policy
bdb9 never sells your personal information to third parties or rents it for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
The minimum necessary information may be shared with trusted partners for payment processing, identity verification, and technical services. All such partners are required to comply with our privacy standards.
3.2 Legal Obligations
Information may be disclosed in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will always disclose the minimum information within legal limits.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance and the protections of this Privacy Policy will remain in place.
Cookies and Tracking Technology
The bdb9 platform uses cookies and similar tracking technologies to improve your browsing experience.
4.1 What Are Cookies?
Cookies are small text files stored on your device. They help remember your preferences, maintain your login state, and improve the functionality of the site.
4.2 Cookies We Use
- Essential Cookies: Required for core platform functions, such as managing login sessions.
- Functionality Cookies: Used to remember your language preference and other settings.
- Analytical Cookies: Used to analyse user behaviour on the site to improve services.
- Security Cookies: Used to detect fraud and unauthorised access.
4.3 Cookie Controls
You can block or delete cookies by changing your browser settings. However, if essential cookies are disabled, some platform features may not work properly.
Data Security Measures
To keep your information secure, bdb9 has put in place industry-standard technical and procedural security measures:
SSL Encryption
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. This ensures your personal and financial information is not exposed to third parties.
Server Security
Your information is stored on secure servers accessible only to authorised staff. Regular security audits and patches are applied.
Two-Factor Verification
Multiple layers of identity verification are used for account access, which significantly reduces the risk of unauthorised entry.
24/7 Monitoring
Our security team monitors the platform around the clock. Any unusual activity is detected and addressed immediately.
Your Rights and Controls
As a user of the bdb9 platform, you have the following rights over your own information:
6.1 Right to Access Information
You can request from us at any time to find out what information of yours we hold. We will provide that information to you within a reasonable time.
6.2 Right to Correct Information
If there is any error or incompleteness in your information, you can request a correction. We will make the necessary corrections promptly.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, financial transaction audits, and fraud prevention requirements.
6.4 Right to Object to Processing
You can object at any time and withdraw your consent to the use of your information for marketing or promotional purposes.
Data Retention Period
Your information is not retained beyond the time it is needed. The following policy is generally followed:
- Information for active accounts is retained while the account remains active.
- Even after an account is closed, financial transaction records may be retained for a set period as required by law.
- Information related to fraud or disputes is retained until that matter is fully resolved.
- If consent for marketing communications is withdrawn, the relevant information is deleted within a reasonable time.
- Security logs and technical data are automatically deleted after their designated retention period ends.
Protection of Minors' Information
The bdb9 platform is strictly for adults — only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
Minors are prevented from gaining access through an age verification process at registration. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
If you believe that an underage member of your family has registered on our platform, please contact us immediately.
Policy Changes and Updates
bdb9 reserves the right to update this Privacy Policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or technical developments.
For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after a policy update will be considered as your agreement to the new policy.
Each new version will include the "Last Updated" date. We recommend that you read this policy again regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is always ready to assist you.
For more related information, please visit our Terms and Conditions and Responsible Gaming pages.